Privacy Policy

Your privacy is important to us. This Privacy Policy describes how Mudano collects, uses and discloses information, and what choices you have with respect to the information.

Applicability of this Privacy Policy

This privacy policy applies to the usage of Sharktower including the associated mobile application (collectively, the “Services”) and (the “Website”). If you (the “Authorised User) do not agree with the terms, do not access or use Sharktower Services and Websites.

In addition, a separate agreement governs delivery, access and use of the Services (the “CustomerAgreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organisation (e.g., your employer or another entity or person) that entered into the Agreement (“Customer”) controls their instance of the Services and any associated Customer Data.

The Customer is the controller of Customer data including personal information associated with you. Mudano is the processor of Customer data and the controller of Non-Personal information related to the use of its products and services.

Information we Collect and Receive

Mudano may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

  • Customers or individuals granted access to Sharktower by a Customer (“Authorised Users”) routinely submit Customer Data to Mudano when using the Services

Personal Information

  • Personal Information refers to data we collect or receive that can be used to readily identify or contact you as an individual person, such as name, email address and IP address

Usage Information

  • information that identifies the location and details of the device accessing our products and/or services
  • information about how users interact with our products and/or services

Project & team performance information

  • information about the Customer’s project and milestone performance and team velocity
  • information related to individual and team allocations, skill and effort
  • information related to project spend and forecasts


  • Cookie Information. Mudano uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see our Cookie Policy below

Other Information

  • We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Mudano.

How do we use Information we collect?

The information we collect is used for the following purposes:

  • to verify your identity and to determine services you have registered for as a user
  • to send alerts or notifications pertaining to your role and activities
  • to communicate with you by responding to your requests, comments and questions
  • for reporting, data analysis and insight driven project decisioning
  • as required by applicable law, legal processes or regulation
  • to personalise your experience and to improve our products and services
  • to investigate and help prevent security issues and abuse

We will not use or share your personal information for profiling, marketing or for any other purposes not listed above.

By continuing to use our products and/or services, you agree to us holding your personal information and using it for the above stated purposes.

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable person, Mudano may use it for any business purpose. To the extent Information is associated with an identified or identifiable person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Information.”

Cookie Policy

Mudano uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. Mudano sets and accesses our own cookies on the domains operated by Mudano. In addition, we use third party cookies, like Google Analytics.

Some cookies are associated with your account and personal information for authentication purposes. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customisation of services.

Cookies can be used to recognise you when you visit a Site or use our Services, remember your preferences, and give you a personalised experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

Our Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our Sites or Services, and we do not alter any of our data collection and use practices upon receipt of such a signal.

How do we protect your Information?

We adopt appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure and/or destruction.

If you require further details on how Mudano protects your personal information, please contact us at [email protected].

How long do we retain your Information?

Mudano will retain Customer data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law.

Deactivation of your user account and/or the deletion of Customer data (based on the Customer’s instructions) will result in the deletion of Personal Information associated with you.

Mudano may retain Non-Personal Information pertaining to you after your account has been deactivated for the period of time needed for Mudano to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

Third Parties and International Data Transfer

Mudano does not disclose your personal information to unauthorised third parties. The data that we collect from you to fulfil the purposes described in this policy may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). We routinely review our authorised third parties to ensure they meet the adequacy and security requirements for all international transfer of personal information. By submitting your personal data, you agree to this transfer, storing or processing.

Your rights

Should you disagree with any aspect of this Privacy Policy, you have the right to object and withdraw consent at any time by stopping to use our services and requesting to deactivate your account by contacting us at [email protected].

Privacy Questions

If you have any questions, comments or concerns about Mudano’s Privacy Policy or data processing or would like to make data a subject access request or a complaint with the regulator (ICO), please contact us at [email protected] for support and/or guidance.

Mudano may update this Privacy Policy from time to time. Any material changes to this policy will be notified to you along with the updated Privacy Policy at your registered email address.

Data Controller: Mudano Limited (ICO Registration Number: ZA212862)

Our HQ Address: Mudano Lmited, Sixth Floor, 120 Old Broad Street, London, EC2N 1AR

Our Registered Address: Mudano Limited, 30 Fenchurch Street, London, EC3M 3BD

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